Frequently Asked Questions
Everything you need to know about your Jigsaw shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for all domestic orders.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials ethically sourced?
At Jigsaw, we prioritize sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.